Frequently asked questions
✅ When your linens arrive, please inspect all items—linens, towels, blankets, and bags—using the provided checklist. ⚠️ Report any issues the same day. You're responsible for all items until they're returned.
🔁 We don't automatically replace linens during your stay, but you can request extra items if needed, subject to availability.
🧺 Yes, you can wash your linens during your stay. Just follow these rules: • Wash whites separately from colors • No bleach • Use low heat to dry. Not following these instructions or returning stained items may result in a damage fee.
💸 You will be charged the full replacement cost for any missing or damaged linens, towels, blankets, or bags.
🧼 Yes, we offer a wash & fold service upon request. Please let us know early to ensure availability.
🗓 We calculate the rental price based on the duration of your rental, from the start date to the end date. Rentals between 1 to 7 days count as 1 week. Taxes are included, and you'll get a full breakdown with item images, rental weeks, and totals at checkout.
